Hans and the scooter disposed of during the repair
Hans Hässig:
What can I do if a product is disposed of during a repair and the seller subsequently no longer responds to my inquiries? Situation: I bought an e-scooter from an online retailer. I had to send the scooter to a separate service center for repair while it was still under warranty. Unfortunately, no spare parts were available, which is why the scooter was disposed of rather than repaired. Now the seller no longer responds to registered letters!
Answer:
Hello Hans
We recommend that you send the seller a registered letter setting a final deadline for replacing the purchased item. The following options then exist:
- Exertion of pressure through
Publicizing the incident (Kassensturz, Beobachter etc.) - Action (from contract in civil proceedings)
- Criminal complaint (due to seizure of property and constitution as a private plaintiff, which means that their claim for damages can also be assessed in the criminal proceedings).
